Refund & Return Policy – The Pure Wears

At The Pure Wears, customer satisfaction is important to us. Due to the sensitive nature of innerwear products, we have clear guidelines to ensure hygiene and fairness for all customers.

1. Return Eligibility

For hygiene reasons, bras, panties, nightwear, and innerwear items are not eligible for return or exchange once delivered — unless you receive:

• A damaged product

• A defective item

• The wrong product or size (different from your order)

2. Return Request Time

If you receive a damaged or incorrect item, you must contact us within 24 hours of delivery with:

• Your order number

• Clear pictures of the product

• A brief explanation of the issue

Requests made after 24 hours may not be accepted.

3. Condition for Returns

To qualify for return:

• Item must be unused

• Tags must be intact

• Product must be in original packaging

• No signs of wear, washing, or damage by the customer

We reserve the right to reject returns that do not meet these conditions.

4. Refund Process

Once your return is approved and inspected:

• Refunds will be processed within 5–7 working days

• Refunds may be issued via bank transfer or store credit (depending on payment method)

Shipping charges are non-refundable unless the mistake was from our side.

5. Order Cancellation

Orders can be canceled before dispatch only. Once shipped, cancellation is not possible.